X-Fax — Your faxes file themselves into Best Practice

How it works

The fax arrives

Pathology, referrals, discharge summaries — straight into your X-Fax mailbox, in any browser. Keep your existing fax number.

Aria reads it

It finds the patient in Best Practice and pre-fills the subject, category and notes for you.

One click. Filed.

Your team checks it and files it straight to the patient record or a provider's inbox.

Step 3 — filing straight into Best Practice — needs a Best Practice software release. We’re working closely with Best Practice towards their September 2026 Data Update, and we’ll confirm the date as soon as it’s locked in. Everything else works today, whatever clinical software you run.

The product

This is what your team actually uses.

No demo call needed to see it. Every screen below is the real thing.

The Fax Mailbox

Every fax in one place, in any browser.

Inbox, sent, queue and send-fax in a single screen. Filter to what needs action, see what is urgent, and see at a glance what has already been filed.

The X-Fax Fax Mailbox, showing inbound faxes with urgent and filed statuses

Keep your existing number — nothing changes for the people faxing you.

Aria X-Fax Intelligence

It reads the fax before anyone opens it.

Aria reads every fax as it arrives — who sent it, what kind of document it is, a plain-language summary, and whether it can wait.

A fast lane, not a filter. Your team still reviews every fax.

Aria screening panel summarising a pathology fax and flagging it urgent

Best Practice

The patient details are already filled in.

Because Aria has read the fax, the surname, first name and date of birth are waiting for you. Your team checks them and files — rather than re-typing them off the page.

Filing the document straight into the patient record needs a Best Practice software release. We're working with Best Practice towards their September 2026 update. Everything shown here works today.

Send to Best Practice, with patient surname, first name and date of birth pre-filled by Aria

Fax Directory

Name a sender once. It updates everywhere.

A fax number tells your team nothing. Name it once and that name appears on every fax from that sender, past and future — and you can send to the name instead of typing a number.

Included on every plan.

Naming a fax sender in the X-Fax Sender Directory

New this month

Aria X-Fax Intelligence

Urgent faxes can’t hide

Aria reads every fax as it arrives and flags anything urgent — red badge, pinned to the top, on-screen and email alerts for your team. A fast lane, not a filter.

Name it once. It updates everywhere.

The new Fax Directory shows who a fax is really from, and lets you send to a named recipient instead of a typed number. Included on every plan.

What it means for your practice

Keep your existing fax number

We port it across properly. The people who fax you notice nothing — and it stays your number if you ever leave.

No new hardware

No fax machine, no fax line, nothing to buy or maintain. It runs in a browser tab.

Works anywhere

Reception, consulting rooms, or from home. Any browser, any device, same mailbox.

Bp Connector Partner

Pear Australia is a Best Practice Connector partner. X-Fax works alongside Best Practice today.

Set up in a day

We configure your users and urgent-fax alerts and train your reception team. Most practices are running the next day.

100% Australian support

An Australian team on Australian hours, and every fax processed onshore.

CyberCert SMB1001:2026 Gold, Level 3 — certified

CyberCert Gold — SMB1001:2026 Level 3

Pear Australia is independently certified against the SMB1001 cyber security standard, against 27 attested requirements. Valid to 29 July 2027. Verify this certificate →

Common questions about X-Fax

Does X-Fax work with Best Practice?

Yes. Pear Australia is a Best Practice Connector partner, and X-Fax works alongside Best Practice today — reading every fax, matching the patient and pre-filling the details. Filing the document straight into the patient record needs a Best Practice software release. We’re working closely with Best Practice towards their September 2026 Data Update, and we’ll confirm the date as soon as it’s locked in.

Do I keep my existing fax number?

Yes. You keep your existing fax number. We port it across properly, so the people who fax you notice nothing — and it stays your number if you ever leave.

Do I need a fax machine or new hardware?

No. X-Fax is fully digital and runs in any web browser. There's no fax machine, no fax line and no new hardware to buy or maintain.

Is my patient data kept in Australia?

Yes. All processing happens onshore, your data never leaves Australia, and every fax keeps a complete audit log.

How is X-Fax different from email-to-fax or a normal cloud fax service?

A normal cloud fax just delivers a PDF. X-Fax reads the fax with Aria Intelligence, identifies the patient and the likely doctor, summarises it and flags urgent documents to your team — turning an hour a day of manual sorting into minutes. Filing straight into Best Practice arrives with a Best Practice release we're working towards for September 2026.

How much does X-Fax cost?

X-Fax is $59.95 a month, or $119.95 a month with Aria Intelligence. Month-to-month, no lock-in. All prices include GST.

How long does it take to set up?

Most practices are set up in a day. We configure your users and urgent-fax alerts, train your reception team, and you keep your existing number throughout.

Pricing

The whole price list. On the page.

Per month, incl. GST. Month to month, no lock-in.

X-Fax Essentials

$59.95 /month

1,200 outbound pages

Unlimited inbound faxes
Fax-to-email + portal
Outbound email-to-fax
Fax Directory included
2 channels · 1 number

X-Fax Business

$99 /month

3,000 outbound pages

Everything in Essentials
Unlimited inbound faxes
3 channels · 2 numbers
Priority support

X-Fax Enterprise

$159 /month

6,000 outbound pages

Everything in Business
Unlimited inbound faxes
4 channels · 3 numbers
Dedicated account manager

Extra outbound pages 6c each — no interruption. Faxes stored 30 days by default, 90 on request, longer at extra cost. Purged faxes cannot be recovered.

Aria X-Fax Intelligence

AI add-on — works with any plan

Priced on how many inbound pages Aria reads each month.

Up to 1,000 inbound pages/mo

+$60 /mo

Up to 2,500 inbound pages/mo

+$120 /mo

Up to 6,000 inbound pages/mo

+$240 /mo

Reading beyond the inclusion is 6c per page. Aria reads the first three pages of every fax. A fast lane, not a filter — your team still reviews every fax.

Bp Connect

requires Aria Intelligence

Files faxes straight into Best Practice — patient matched, details pre-filled. +$20/mo.

We're working closely with Best Practice towards their September 2026 Data Update, and we'll confirm the date as soon as it's locked in.

Most practices choose

Essentials + Aria 1,000 = $119.95/mo

With Bp Connect — $139.95/mo all up.

Your faxes can file themselves into Best Practice.

How it works

The fax arrives

Aria reads it

One click. Filed.

This is what your team actually uses.

Every fax in one place, in any browser.

It reads the fax before anyone opens it.

The patient details are already filled in.

Name a sender once. It updates everywhere.

Aria X-Fax Intelligence

Urgent faxes can’t hide

Name it once. It updates everywhere.

What it means for your practice

Keep your existing fax number

No new hardware

Works anywhere

Bp Connector Partner

Set up in a day

100% Australian support

See it running in your practice.

Common questions about X-Fax

The whole price list. On the page.

X-Fax Essentials

X-Fax Business

X-Fax Enterprise

Aria X-Fax Intelligence

Bp Connect

Start your 14 days free.